Compliments and Complaints
FocusAbility is a professional
Support and Care Agency, we expect to exceed your expectations.
If you feel that we have not provided a service that you
are completely happy with we would like to know. We would
also like to know if you are happy with the service provided.
Our easy read version of our process is available by clicking here (or on the image on the left of the screen)
Our more detailed guide to our compliments or complaints procedures are available to download by clicking here
Our contact details are
listed below and on the contact page.
If you are not completely
satisfied with the response from FocusAbility you can contact
the Care Quality Commision (CQC) the organisation that over-sees
the registration of Care Agencies and the quality of care
CQC National Customer Service Centre: Telephone:
the online form for CQC can be found at