Compliments and Complaints


FocusAbility is a professional Support and Care Agency, we expect to exceed your expectations. If you feel that we have not provided a service that you are completely happy with we would like to know. We would also like to know if you are happy with the service provided.

Our easy read version of our process is available by clicking here (or on the image on the left of the screen)

Our more detailed guide to our compliments or complaints procedures are available to download by clicking here

Our contact details are listed below and on the contact page.

If you are not completely satisfied with the response from FocusAbility you can contact the Care Quality Commision (CQC) the organisation that over-sees the registration of Care Agencies and the quality of care provision.

CQC National Customer Service Centre: Telephone: 03000 616161

the online form for CQC can be found at